Tree Brooch

How to search for products?

Simply type the product name in the Search Bar at the top of any page. Try to enter a general description. The more words you use, the less products you will get on the results page. When you find a product you’re interested in, simply click on its name or image for more details.

Do I need to create an account to place an order?

It’s not a must: you can place your order even if you don’t have an account or aren’t logged in..

How do I place an order?

On the product page with the item you like, select the color or other product variation (if there are any) that you like the most, and click on the Add to Cart button.

As soon as you’ve added everything you wanted to your cart, click on the Proceed to Checkout button.

You will see the list of items you’re ordering, and will be able to remove, add, or edit anything if necessary.

Make sure your shipping details are filled in correctly, and click on the Complete Order button. Finally, select the payment method that’s most convenient to you, and check out.

How do you protect my personal details when I register and check out?

We offer the highest security possible at all times to make sure the online transactions keep your personal information safe..

Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details..

Can I buy your items and send them to someone as a gift?

Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!.

Can I change or cancel my order?

Yes, if your order has been paid and you need to change or cancel it, you can do this within 1 hour of placing it..

To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email..

An item is missing, wrong, or damaged in my package. What should I do?

We're sorry it’s happened to you! Kindly use the Contact Us form to get in touch with us and give all the order details i.e. Order number, Date of purchase, Name of product, Price and Description of problem so that we can sort it out for you..